VA Health Connect is modernizing Clinical Contact Centers to offer Veterans more options for accessing clinical, pharmacy, and scheduling services. It provides 24/7 on-demand access to virtual clinical and scheduling services via phone and video.
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Clinical Contact Center
VA Health Connect (also known as the VISN 21 Clinical Contact Center) gives Veterans and their caregivers immediate, 24/7, on-demand access to clinical and scheduling services that address health care needs over the phone, video and, in the future, even via email or chat.Core services
Clinical Contact Centers connect Veterans to dedicated clinical and administrative contact center professionals who deliver the following four core services: Scheduling, Clinical Triage, Virtual Clinic Visits and Pharmacy Services.Technology
VA Health Connect harnesses state-of-the-art technology and software to improve Veteran access to care.Key benefits
- A simpler way for Veterans, families and caregivers to connect with medical providers.
- Improved resource utilization for Emergency Department, Urgent Care and Primary Care walk-in clinic visits.
- Coordinated care using state-of-the-art technologies to improve Veterans’ satisfaction and health outcomes.
- Reduced potential Veteran and staff exposure to COVID-19, influenza (flu) and other communicable diseases.
To reach the VA Health Connect Clinical Contact Center, dial the number to your respective health care system:
VA Central California Health Care System - 559-225-6100For pharmacy choose option 1, then option 2. For scheduling choose option 2, then option 1. For clinical triage choose option 3.
VA Northern California Health Care System - 916-843-7000
For pharmacy choose option 1, then option 2. For scheduling choose option 2, then option 2. For clinical triage choose option 3.
VA Pacific Islands Health Care System - 800-214-1306
For pharmacy choose option 1, then option 2. For scheduling choose option 2, then option 2. For clinical triage choose option 3.
VA Palo Alto Health Care System - 650-493-5000
For pharmacy choose option 2, then option 2. For scheduling choose option 3, then option 2. For clinical triage choose option 4.
VA San Francisco Health Care System - 415-221-4810
For pharmacy choose option 1, then option 2. For scheduling choose option 2, then option 3. For clinical triage choose option 3.
VA Sierra Nevada Health Care System - 775-786-7200
For pharmacy choose option 1, then option 2. For scheduling choose option 2, then option 2. For clinical triage choose option 3.
VA Southern Nevada Health Care System - 702-791-9000
For pharmacy choose option 1, then option 2. For scheduling choose option 2, then option 2. For clinical triage choose option 3.
| Disclaimer:The VISN 21 Clinical Contact Center should not be used for emergency situations. If you are experiencing a medical or psychiatric emergency, please call 9-1-1 or visit the emergency room closest to you. |
Frequently Asked Questions
(Hover over a question and click for more information.)VA Health Connect offers Veterans access to four core services with trusted VA professionals: Scheduling, Pharmacy support, Clinical Triage and Virtual Clinic Visits.
Veterans can use this service to make, reschedule, confirm, or cancel primary care appointments and get information and support related to VA services.
Local call centers have been consolidated under the Veterans Integrated Service Network (VISN) 21 VA Health Connect Clinical Contact Center. This includes advice nurse (clinical triage), pharmacy, and primary care scheduling for facilities.
The consolidation aims to ensure world-class healthcare regardless of location or care modality. VHA established VA Health Connect Clinical Contact Centers to provide Veterans and caregivers immediate, 24/7, on-demand access to clinical and scheduling services.
To reach the VA Health Connect Clinical Contact Center, simply call your main facility number and follow the prompts for pharmacy, appointment scheduling, or speaking with a nurse.
The VISN 21 VA Health Connect Clinical Contact Center operates 24/7, except for pharmacy services, which are available Monday to Friday from 7:30 am to 7:00 pm, excluding holidays.
Yes, you can. Clinical Triage allows Veterans to consult with registered nurses (RNs) about symptoms and concerns and receive healthcare recommendations.
The VA Health Connect Clinical Contact Center is a 100% virtual service, accessible remotely.
To avoid longer wait times, consider calling during off-peak hours such as mid-week, weekends, or after 4:00pm, utilizing automated prescription and appointment systems by calling the main facility phone number and following the prompts, or using the features within My HealheVet for pharmacy, appointments, and messaging.
Currently, this feature is unavailable but is under review by the national program office.
Just like in the VA medical center, VA Health Connect Clinical Contact Centers prioritize security. They use government-issued equipment via a secure network, employ secure login procedures, and ensure staff complete security and privacy training. Additionally, operations are conducted in a paperless environment to enhance personal health information protection.
