VA Sierra Pacific Network (VISN 21)
Manila VA Clinic
The VA Manila Regional Benefits Office (RO) & Outpatient Clinic (OPC) remain closed to walk-in appointments as a result of the COVID-19 pandemic. Please read the status for RO and OPC below for more information as each section has its own schedule of operations.
The VA Manila Outpatient Clinic in the Philippines is the only VA healthcare facility located in a foreign country and is located on U.S. Embassy property. VHA Directive 1521 and Title 38 United States Code (U.S.C.) 1724 provides the authority that U.S. Veterans residing in or visiting the Philippines may receive care and services for a Veterans Benefits Administration (VBA) adjudicated service-connected disability at the VA Manila Outpatient Clinic. A service-connected Veteran may be treated for non-service-connected disabilities within the limits of the VA Manila Outpatient Clinic. Follow up services that are directly related to the treatment of non-service-connected disabilities, which VA has determined are beyond the capabilities of the clinic, will be the Veteran’s responsibility, to include obtaining services and paying for all costs related to treatment.
Inpatient and Non-VA Care (NVC) is limited to treatment of service connected conditions and is provided through the Foreign Medical Program. U.S. Veterans living in the Philippines are advised to enroll in both the VA Manila Outpatient Clinic and the Foreign Medical Program.
The U.S. Embassy Regional Security Office does not permit employees, Veterans, attendants and family members to enter a U.S. Embassy facility to include the VA Manila Regional Office and Outpatient Clinic without a valid picture ID. Family members and attendants over the age of 14 must also provide a valid ID. Visitor laptops and larger electrical/electronic devices are prohibited into U.S. Embassy facilities including VA Manila. The security personnel are not authorized to store any of these devices while completing a VA appointment.
Beneficiary travel reimbursement is not authorized in any foreign country.
Lesbian, Gay, Bisexual & Transgender (LGBT) Program
If you are a Veteran, dependent, or support person and would like information about VA services for LGBT Veterans, contact Dan Gutkoski, Manila Outpatient Clinic LGBT Veteran Care Coordinator (LGBT VCC), or access the VHA National LGBT Program Office of Patient Care Services website.
”To care for him who shall have borne the battle, and for his widow and his orphan”
These words, spoken by Abraham Lincoln, guide the United States Department of Veterans Affairs each day. For 90 years the VA has had a presence in Manila and today, its Regional Office and Outpatient Clinic remain VA’s only full-service office located in a foreign country.
As an integral part of the U.S. Mission to the Philippines, VA Manila partners with its Philippine counterparts and many Veterans Service Organizations to serve those who have served both our nations. By providing a full range of compassionate and timely benefits and services, VA Manila and its partners hold sacred the honor, privilege and responsibility entrusted to us – to care for those to whom we owe so much.
The U. S. government provides veteran’s benefits programs for certain Philippine nationals as well as veterans of the U. S. Armed Forces living in the Philippines.
To provide veterans the world-class benefits and services they have earned – and to do so by adhering to the highest standards of compassion, commitment, excellence, professionalism, integrity, accountability, and stewardship.
Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.
Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.
Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.
Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.
Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.
As of September 2020, the VA Manila Outpatient Clinic has resumed limited in-person medical appointments, with the focus on completing specialty care services (Audiology, Cardiology, Dermatology, Ear/Nose/Throat (ENT), Pulmonology, and Ophthalmology). The Outpatient Clinic continues to provide most primary care and mental health services via telephone appointments. Veterans with scheduled appointments should expect a reminder phone call approximately one week before to confirm your appointment and will be advised at that time if their appointment is an in-person or telephone-based appointment.
The VA Manila Outpatient Clinic is not currently allowing walk-in appointments. Veterans without a scheduled in person appointment should not travel to the Outpatient Clinic. We are forced to institute this measure to limit the number of Veterans arriving daily and to ensure the Clinic has sufficient waiting area space to allow for physical distancing within the Clinic.
VA Manila Outpatient Clinic continues to provide needed pharmacy services to Veterans. Most Veterans in Metro Manila can expect to receive their medications ordered by phone or online within 2 days, Luzon in 5 days, Visayas in 8-10 days, and within 10-14 days in Mindanao. Please keep these revised timelines in mind as you refill medications. Veterans can request medication refills by using VA Manila’s Automated Pharmacy Refill Line (#6982, Option 8) or through the MyHealtheVet Online Portal (https://www.myhealth.va.gov/mhv-portal-web/home). Currently, the Outpatient Clinic is not able to mail perishable medication shipments due to restrictions with our shipping vendor. This includes some insulins and other refrigerated medications. Veterans should purchase these medications locally from community sources, and would be eligible for reimbursement by the Foreign Medical Program if for a service-connected condition.
Lastly, as a reminder, the VA Manila Outpatient Clinic is not a COVID-19 treatment facility and does not currently offer COVID-19 testing. Veterans who arrive at the Clinic will be screened using approved VA health protocols, including temperature checks and symptom reviews. If you are experiencing signs and symptoms of COVID-19, please follow the instructions and recommendations of the Philippine Department of Health and your local government units. Do NOT travel to the Outpatient Clinic if you have a fever or are experiencing new onset of COVID-19 symptoms. VA Manila is taking appropriate precautions to ensure a safe environment for the health and safety of our Veterans, employees, and visitors. Your cooperation with this is greatly appreciated.
Veterans with questions may contact the VA Manila Patient Advocate at +63 (02) 8396-3716 or can email the Clinic Manager at firstname.lastname@example.org.